Privacy Policy

Updated: October 15, 2025

Call Direct Media, d/b/a MovingSOS.com (“Moving SOS,” “we,” “us,” or “our”) operates a marketplace that connects consumers with moving, freight, and relocation service providers and facilitates the buying and selling of leads, calls, and related traffic.

This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our websites, platforms, and services (collectively, the “Services”).

1. Scope of This Policy

This Privacy Policy applies to information collected from:

• Consumers submitting inquiries
• Suppliers / Publishers providing traffic
• Buyers purchasing leads, calls, or other traffic
• Visitors to our websites and platforms

This Policy applies regardless of whether you interact with us as a consumer, supplier, or buyer.

2. Information We Collect

A. Consumer Information

We may collect information consumers voluntarily submit, including:

• name
• phone number
• email address
• ZIP code or location
• moving, shipping, or other service-related inquiry details
• call recordings (where permitted by law)

B. Buyer & Supplier Information

We may collect:

• business name and contact details
• account credentials
• billing and payment information
• campaign configuration data
• communications with Moving SOS
• compliance and verification data

C. Technical & Usage Information

We automatically collect:

• IP address
• device and browser information
• log files
• timestamps
• interaction and usage data
• cookies or similar technologies

3. How We Use Information

We use information to:

• operate and improve the Services
• facilitate lead, call, and traffic transactions
• route consumer inquiries to service providers
• process payments and manage accounts
• detect fraud, misuse, or non-compliance
• communicate with users regarding accounts, campaigns, or payments
• send operational, transactional, and service-related messages
• send optional industry or platform updates
• comply with legal and regulatory obligations

4. Communications (SMS & Email)

By providing your contact information, you consent to receive transactional and operational communications from Moving SOS, including via SMS and email, related to:

• your quote request or inquiry
• account setup
• campaign activity
• billing and payments
• service notices
• compliance or security issues

You may also receive periodic industry or platform updates.

Message frequency may vary. Message and data rates may apply.

You may opt out of non-essential communications at any time by following the instructions provided (e.g., replying STOP).

5. How We Share Information

A. With Buyers & Suppliers

• Consumer inquiries are shared with buyers purchasing traffic
• Traffic data may be shared with suppliers, buyers, or vendors as required to operate campaigns

B. With Service Providers

We use vendors for:

• hosting
• analytics
• communications
• payment processing
• security

These providers act on our behalf and are subject to contractual restrictions.

C. For Legal & Compliance Purposes

We may disclose information:

• to comply with law, regulation, or legal process
• to respond to lawful requests
• to protect Moving SOS, users, or the public
• in connection with audits, investigations, or disputes

6. Data Ownership & Use

Moving SOS owns or controls the platform data generated through the Services.

Buyers receive limited rights to use traffic as governed by applicable buyer agreements.

Suppliers may access information as necessary to perform services, subject to contractual restrictions.

We do not permit unauthorized resale, pooling, or misuse of data.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• operate the Services
• remember preferences
• analyze usage
• improve performance

You may control cookies through your browser settings.

8. Data Retention

We retain information for as long as reasonably necessary to:

• operate the Services
• fulfill contractual obligations
• comply with legal requirements
• resolve disputes
• enforce agreements

Retention periods vary depending on the type of information and purpose.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, or misuse.

No system is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• access your personal information
• request correction or deletion
• opt out of certain communications

California residents may have additional rights under the CCPA / CPRA, including rights to know, delete, or limit certain uses of personal information.

Requests may be submitted by contacting us at the address below.

11. No Sale of Personal Information

Moving SOS does not sell personal information in the traditional sense.

Data sharing occurs as part of providing marketplace services and pursuant to contractual and legal obligations.

12. Children’s Information

The Services are not directed to children under 18.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Call Direct Media d/b/a MovingSOS.com
📧 privacy@movingsos.com
📍 16192 Coastal Highway, Lewes, DE 19958